• They require additional engineers to maintain a large number of PBX instances.
• The pseudo-multi-tenant architecture results in substantial wastage of hardware resources.

Consider a service provider catering to 1,000 clients. With a pseudo-multi-tenant PBX, the provider would need to establish a new PBX instance for each client (tenant). Assuming each tenant has approximately 10–50 extensions, or even 100 extensions, the hardware resources and maintenance efforts required are staggering!

PortSIP PBX, on the other hand, offers a genuine multi-tenant PBX solution. Unlike other PBX systems that necessitate a separate PBX instance for each tenant, PortSIP PBX enables service providers to establish a single instance and create over 100K tenants within that PBX instance. Each tenant can have its own settings and extension numbers, remaining invisible to other tenants. It gives the tenant the impression of having an independent PBX. This feature is a significant advantage as it conserves hardware resources and reduces maintenance efforts.

One-Click Tenant Management

PortSIP PBX offers a streamlined tenant management system. All tenants are conveniently listed in the "Tenants" menu, providing system administrators with easy access to manage each tenant. Administrators can effortlessly enable or disable a tenant, or modify a tenant’s capabilities. These capabilities include:

• Storage size
• Enable/disable call recording
• Maximum number of extensions, simultaneous calls, ring groups, queues, meetings, and more

This user-friendly interface simplifies the task of managing multiple tenants, making PortSIP PBX an efficient choice for service providers.

Switching Tenant Administrator Role for PBX Management

PortSIP PBX offers a unique feature that allows system administrators (service providers) to switch into a tenant’s scope, assuming the role of a tenant administrator. This enables them to manage the PBX for the tenant, check the tenant’s settings, and then switch back to the system administrator level. This feature significantly reduces the workload associated with PBX management.

As demonstrated in the screenshot, when the System Administrator is in the tenant scope, it’s straightforward to switch back to the system level.

Additionally, a user (extension) within a tenant, who has been assigned the tenant admin role, can also log into the PortSIP PBX web portal to manage their own virtual PBX. However, they won’t have visibility of other tenants. This ensures each tenant maintains its privacy and independence while benefiting from efficient management.

Indeed, a true multi-tenant PBX like PortSIP PBX is designed for the cloud age. It efficiently utilizes hardware resources and simplifies maintenance efforts, making it an ideal solution for service providers in today’s cloud-centric world. This innovative approach aligns with the evolving needs of businesses, offering scalability and flexibility while ensuring each tenant enjoys the benefits of an independent PBX.

To experience the genuine multi-tenant functionality of PortSIP PBX, designed for the modern cloud communication era, you can download and install the fully-featured free version of PortSIP PBX. This will allow you to explore its robust features and understand how it can streamline your communication needs. Enjoy exploring!

PortSIP PBX Solution Has Your Back

When weighing the solution for hosting the Cloud PBX, you have to look at your needs today and tomorrow. You have to ask yourself where you want to be in the next year or two and beyond.

Here at PortSIP, we’ll walk you through everything, including free porting of your existing solution. We’ll help you select the right VoIP desk phones that meet your client's budget and everyday business needs.

In the age of the cloud, you cannot keep inching along with a legacy PBX. Your traditional PBX solution costs you more than it’s saving.

Take advantage of the PortSIP Solution and the freedom to work from anywhere. PortSIP PBX lets you focus on serving your customers, not trying to figure out the system. You can leave the rest to us.

The post Multi-tenant PBX: Genuine or Pseudo? first appeared on PBX & Collaboration & WebRTC & Video Meeting.

For service providers, a cloud PBX must support a large number of users and handle high volumes of calls. Typically, a cloud PBX should be based on a multi-tenant architecture, allowing the service provider to set up a single PBX installation that can serve a large number of tenants, users (extensions), and calls. Therefore, performance and scalability are crucial for a cloud PBX solution.

Most PBXs in the market address these concerns in the following ways:

1. Deploy multiple PBX instances and place SIP Proxy servers (such as OpenSIPS, and Kamailio) in front of the PBXs. These are usually open-source PBX solutions like Asterisk, FreeSwitch, or PBXs (for example, Bicom) based on Asterisk/FreeSwitch. The downside is that the configuration is complex, requires senior engineers for maintenance, and consumes substantial hardware resources.

2. Deploy multiple PBX instances, set each PBX to other PBXs as the trunk to build a mesh network, and then assign users to different PBX instances. This solution is difficult to manage and also consumes substantial hardware resources.

PortSIP Solution

PortSIP has developed its PBX and UCaaS in-house, focusing on high performance and designed specifically for the cloud communication age. The architecture is 1-N, with the central server handling only the SIP signaling. Other application servers such as Media Server, Queue Server, IVR Server, and Meeting Server can be deployed separately on other servers. These server components support scalability. With the following architecture topology, a PortSIP PBX installation can support a maximum of unlimited tenants, 100K users, and 10K simultaneous calls.

The PBX administrator simply needs to launch an application server instance, and then add the server information in the PBX web portal. The PBX load balancer will then allocate the meetings, calls, and RTP streams to different servers. This can be done with just a few clicks, without needing extensive technical knowledge or skills.

PortSIP UCaaS

For those with more than 100K users, you may want to check out the PortSIP UCaaS solution. It's designed for large service providers, supporting 1M+ users by deploying Kubernetes. It's easy to scale to support more users by simply adding more servers. To satisfy all the Unified Communications-critical features, it provides enterprise users and service provider customers with a powerful way to grow revenue and tap new markets.

PortSIP PBX Solution Has Your Back

When weighing the solution for hosting the Cloud PBX, you have to look at your needs today and tomorrow. You have to ask yourself where you want to be in the next year or two and beyond.

Here at PortSIP, we’ll walk you through everything, including free porting of your existing solution. We’ll help you select the right VoIP desk phones that meet your client's budget and everyday business needs.

In the age of the cloud, you cannot keep inching along with a legacy PBX. Your traditional PBX solution costs you more than it’s saving.

Take advantage of the PortSIP Solution and the freedom to work from anywhere. PortSIP PBX lets you focus on serving your customers, not trying to figure out the system. You can leave the rest to us.

The post How is PortSIP PBX Dealing with Large Volume Calls for Service Providers first appeared on PBX & Collaboration & WebRTC & Video Meeting.